We understand your Privacy

We at Indo Bio Organics Inc. (hereinafter referred to as “IBO”) understand how important your personal information is. This policy explains how IBO collects, uses discloses, and retains your information.

This Policy applies to our entire Web Site, all current and future stores including in-store pickups, and all other channels in which IBO collects and uses your personal information.


When you provide IBO with your personal information, you consent to IBO collection, use, disclosure, and retention of your information in accordance to Privacy Policy and otherwise permitted by law.


Information Collected and Use of Information

We at IBO may collect non-personal information such as the domain name, referring URL. We may also collect personal information of visitors to our webpage, those who post to our bulletin board, those who communicate via email, those how make postings to our chat areas, your contact information such as name, postal address, telephone number, and email address. We may also collect your transaction information such as product purchased, method of payment, amount paid and credit or debit card number.

You may choose not to provide us with your personal information. However, if you do that we may not be able to provide you with the product, service, or information that you requested.

IBO may use your personal information for a number of different business purposes, such as fulfil your specific requests for products, services or information; provide customer support to assist you with your questions or complaints; conduct surveys in order to improve our services; measure and improve the effectiveness of our Web Sites or our marketing endeavours; detect and protect against fraud and error; track and analyse your purchases and preferences to better understand your product and service needs and eligibility; tailor our online content or in-store offerings based on your preferences; if you ask us, to offer and promote additional products and services we offer; and for other purposes as described in this Privacy Policy.

Examples of the ways personal information is collected include and is not limited to, online, online forums and reviews, call centres, in-house purchases, returns and exchanges, purchase follow-up and surveys, sign-up to newsletters or updates, participate in a contest or promotions.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at info@indobioorganics.com.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Withdrawing Your Consent

After opting in, if you choose or decide to withdraw your consent, you can email us at info@indobioorganics.com and we will accommodate your request subject to legal and contractual obligations relating to your transaction and registration.



IBO does not sell or rent our customers' personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored in Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third party services

In general, the third-party providers (such as shipping providers or payment gateways) used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under locals laws applicable in that jurisdiction.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

How Can You Verify Your Information?

You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on our Web Site, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.

Reaching IBO

If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:

  • Email: info@indobioorganics.com

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

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