Shipping & Delivery Policy

Indo Bio Organics Inc. (IBO)
Last Updated: October 28, 2026

At Indo Bio Organics Inc. ("IBO"), we strive to process orders efficiently and ensure products are appropriately packaged for safe transportation.

1. Order Processing

Orders are generally processed within five (5) business days following payment confirmation, excluding weekends and statutory holidays.

Processing may take longer due to order volumes, product availability, weather, transportation disruptions, or other unforeseen circumstances. Customers will be notified of significant delays where reasonably possible.

Processing times exclude shipping and delivery times.

2. Shipping Methods

IBO uses third-party carriers, including UPS, FedEx, Canada Post, and other courier services. Orders are generally shipped by ground transportation.

IBO reserves the right to select or substitute an appropriate carrier based on destination, product requirements, and service availability.

Tracking information will be provided where available.

3. Shipping Charges

Shipping charges apply to all orders, regardless of order value.

Rates are calculated based on package weight, dimensions, destination, and available shipping services.

Shipping charges are displayed at checkout. Any additional charges requiring an adjustment after checkout will be communicated for customer approval before processing.

4. Delivery Times

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or circumstances beyond our reasonable control.

IBO will make reasonable efforts to assist with delivery concerns, subject to applicable consumer protection laws.

5. Shipping Arrangements

All orders are shipped through carriers selected or approved by IBO.

Warehouse pickup, in-person collection, and customer-arranged courier pickup are not currently available.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

Additional charges resulting from incorrect addresses, redirection, returned shipments, or reshipping may be the customer's responsibility.

Address changes cannot be guaranteed once an order has shipped.

7. Refused or Unclaimed Shipments

Orders returned due to customer refusal, failure to collect, or incorrect address information may be subject to deductions from an eligible discretionary refund, including:

• Original shipping charges.

• Actual return shipping charges.

• A restocking fee of up to 15% of the returned product value.

These charges apply only where disclosed before purchase and permitted by law. Restocking fees do not apply to IBO errors or statutory refunds.

8. International Shipping & Customs

International shipping is available only to eligible destinations and products, subject to carrier availability and applicable regulations.

Customers should contact support@indobioorganics.com before placing international orders unless their destination is expressly supported at checkout.

Customs Duties and Import Charges: Customers are responsible for applicable import duties, taxes, brokerage fees, customs clearance charges, and other destination-country fees unless otherwise agreed in writing.

Import Restrictions: Certain essential oils, fragrance oils, and other products may be restricted or prohibited in specific countries. Customers are responsible for confirming applicable import requirements, subject to IBO's legal obligations as the seller or exporter.

Customs Delays: International deliveries may be delayed by customs inspections, documentation requirements, or regulatory procedures. Delivery estimates do not include unforeseen customs delays.

Rejected or Returned Shipments: Shipments refused, detained, or returned by customs authorities will be reviewed individually. Where permitted by law, customers may be responsible for additional costs caused by incorrect customer-provided information or failure to meet disclosed import requirements.

Refunds: Refund eligibility for rejected or returned international shipments will be assessed based on the circumstances, product condition, agreed terms, and applicable law.

9. Lost, Damaged or Delayed Orders

Customers should contact support@indobioorganics.com promptly regarding lost, damaged, or significantly delayed shipments.

For damaged products, please retain the original packaging and provide photographs where available.

IBO will investigate with the carrier and provide an appropriate resolution, which may include replacement or refund, in accordance with applicable law.

10. Shipping Insurance

Shipments may include standard carrier coverage. Additional insurance for high-value orders may be requested before purchase, subject to availability and additional charges.

Optional insurance does not limit customers' statutory rights.

11. Temperature-Sensitive Products

Natural oils, butters, and waxes may solidify, soften, become cloudy, or separate during transportation due to temperature fluctuations.

These changes do not necessarily indicate a defect. Where appropriate, allow products to return gradually to room temperature and follow product-specific handling instructions.

Contact IBO before using products that arrive leaking, damaged, or exhibiting unusual characteristics.

12. Shipping Refunds

Shipping charges are generally non-refundable for discretionary returns or cancellations after dispatch.

Shipping charges will be refunded where required by applicable law, including qualifying cases involving IBO errors, defective products, or non-delivery.

13. Governing Law

This policy is governed by Ontario law and applicable Canadian federal law, subject to mandatory consumer protection requirements in other applicable jurisdictions.

Nothing in this policy limits customers' statutory rights or remedies.

14. Contact Us

Indo Bio Organics Inc.

Email: support@indobioorganics.com

Website: www.indobioorganics.com